It looks like the end, but it's not

I am compelled to evaluate everything. I come by it naturally. My ancestors survived by constantly evaluating their environment for threats. Is that a snake or a stick? Is that a tiger or is that just the pattern of dappled shadows among the trees? My compulsion to evaluate everything is hardwired into my DNA. I can’t not. That is what a compulsion is.

Evaluation leads to judgment. Judgment almost always leads to resentment or despair. Rarely does it lead to self-administered attaboys. Whatever happens to me, in me, around me, or by me, I have a continuous stream of chatter in my head: this is pretty good, this isn’t so bad, this is bad, this is really bad, this is the worst. 

My scale is a little skewed. I'm missing the points on the positive end of the scale, the ones that might be marked this is fabulous, this is fantastic, this is the best. I can’t bring myself to type exclamation marks. Consider them implied.

I’m so used to settling for mild resentment, I can’t let myself feel anything above that point on the scale. A good day for me is when I achieve neutrality. When my brain turns off the evaluation wheel and just listens to the wind.

The chronic malcontent gives some payback and gets some payback

Testing, testing. Howdy, Blogbots, are you reading me? How's it going? Having trouble breathing? I am. We had a little smoke from a grass fire in the area yesterday and I thought, oh no! I am inhaling the ashes of the Amazon rain forests. The world is on fire. The world is blowing away. The world is sinking under a rising sea. Seems like it's all going to hell in a hand-basket. Again.

Well, I'm sure little tribes of humans will survive in some out-of-the-way places, on some remote islands tourists can only dream of visiting. I won't make it. I can't even afford to drive to the beach. I won't be a survivor of whatever disaster comes this way, certainly, and that's okay. I don't mind, as long as my end is not too messy.

Speaking of messy ends, hooboy. Last week, I took Mom to the doctor for a case of conjunctivitis. What us normal folks call pink eye. Her eyes were definitely glowing.

“I feel fine,” Mom said. She didn't remember that she'd been scratching her itchy eyes just three minutes earlier.

Getting there was no problem. The doctor's office is about a half-mile away from the care facility. We were there early, carrying our gear, ready for anything. Well, I carried the gear, ready for anything. Extra pull-ups, wet wipes, and an extra pair of pants. Good thing, too. Before we saw the nurse practitioner, Mom had to use the restroom three times. Fortunately, it was right across the hall and plenty big enough for both of us. Mom can no longer use the bathroom by herself. So in we went. Two times, no problem. However, the third time, as they say, is the charm.

“Oh, dear,” said Mom. “There it goes.” It, in this case, was the gusher of you-know-what in her pull-ups. I grabbed her walker and she hustled stiffly into the hall. Wouldn't you know, someone was using the restroom at the moment of meltdown. It wouldn't have mattered, I guess. The damage was well and truly done. The staff pointed me down the hall and around the corner to another restroom.

I won't bore you with details I'm sure are way more interesting in your mind than they are in mine. Let's just say, lucky for me, it was stocked with extra rolls of toilet paper. I did a lot of mopping up. I will never set anything I care about on the floor of a restroom again.

Mom went into the restroom wearing elastic-waist blue jeans and came out wearing bright red sweat pants. Her shoes were on her feet. The blue jeans were rolled up, stinky side in, and stuffed in my bag. She doesn't care anymore how she looks, and I have to admit, I don't either. I would have chosen another pair of blue jeans, but the red pants were the only pants left in her closet. She's been having more meltdowns. At this rate, I need to get her some more jeans.

Oh, how about her eyes? Thanks for asking. The nurse practitioner eventually found us. The eye exam itself took about five minutes. Very shortly, we were out the door. We spent three times as long in the restroom as we did in the doctor's exam room.

Last week, I made the mistake of taking Mom down the hall to visit her former smoking partner, Jane. Jane reported that she has started smoking again. “I only have one a day!” she hastened to reassure Mom. Then she looked at me. “Don't blame me if your Mom wants a cigarette.”

Mom looked at me. “Why can't I have one a day?”

I harrumphed a bit and said, “Let's talk about it in your room.” As we walked back, I crossed my fingers that she would forget about it, and my prayer was answered.

Or so I thought. Last night, Mom said, “I want to go outside for a cigarette.” I was surprised. She can't remember what she had for dinner ten minutes ago. I couldn't believe she remembered visiting Jane.

“I saw Tina walking outside today,” Mom said. Tina is the Med-Aide. Last I heard, Tina had been trying to quit smoking. Wonder how that's going. Maybe not great.

“I'm sorry, Mom. Your brain isn't working so good these days. Remember when Dr. Sho notified the DMV and they rescinded your driver's license? This is sort of like that. We have rescinded your license to smoke.”

Her glare made me queasy. I am biologically programmed to cringe when I see that glare. That evening, I consulted with my siblings and two out of three responses indicated I should man up and be the parent. So, backed by the siblings, I feel confident I can now say, request denied, Mother. No cigarettes for you. Not now, not ever.

Another fresh hell. Going and coming, payback sucks.

The tiger in the grass at the self-scan checkout

I like to scan my own groceries. Call me a control freak, but I feel empowered when I'm the one moving my broccoli from basket to bag. I like feeling the weight of the zucchinis and realizing, dang, those things are expensive this week. Maybe I should eat more onions. I like having time to bag my stuff the way I want, with frozen peas protecting the eggs, and onions protecting the apples. Unfortunately, my pleasant buying and bagging experience was upset today by an interaction I had with an employee at my favorite grocery store, Winco.

I used to think Winco was for losers. My mother shopped at Winco. Then I started shopping for her and found out I could save a lot of money shopping there. Now I shop at Winco weekly. Winco is an employee-owned store. Usually that means people who work there are friendly and helpful. However, it also apparently means that certain employee-owner control freaks are adamant about enforcing the fifteen-items-or-less rule at the self-scan checkout.

I don't go grocery shopping to make trouble. On a sunny day, I tend to smile at everyone, whether they smile at me or not. Sunshine makes me bold. My default sunshine mode is friendly. However, on a sunny day, I don't feel inclined to back down from a confrontation when I think I'm right. If it had been raining today, I might have given in and wheeled my eighteen items to the regular checkout line. I would have slunk out without making eye contact with anyone, another browbeaten customer who will daydream about returning later with a gallon of gasoline and a Bic lighter.

Just kidddding. I'm not violent. But today I felt energized by the sunshine and ready to fight for my right to scan my own. Here is what happened.

The sign above the six self-scan stations says "Express Line: About 15 items." I usually don't bother to count my items. No other cashiers have bothered to count the items in my cart and enforce the fifteen-item limit. The only time the number of items is an issue is when a certain employee is manning the self-scan department. He's a small man, younger than me, I'm guessing, with sandy hair, a sparse mustache, and a stink-eye expression I know only too well from years of looking in mirrors.

When I wheeled my half-empty cart to an unoccupied self-scan station, he stood up straight in his red apron and sent me a look I've come to recognize. Uh-oh, here it comes, I thought. We've had this conversation before.

I waited. Wait for it. I picked up one of my items. Wait for it.... yes.

“This line is for fifteen items only,” the man in the red apron said. I smiled. Bring it on, I thought. Only one other station was occupied. If there had been a crowd or a line, I wouldn't have bothered revving up for this, but energized by sunshine and righteousness, I felt lively.

“I have eighteen items,” I said, lifting my chin at him.

“The sign says fifteen items."

“The sign says 'About' fifteen items,” I said.

He squinted his eyes at me and looked flustered. “About fifteen means fifteen,” he said.

“No, about fifteen means about fifteen,” I replied firmly. I waited. If he told me to leave, I would leave. However, he threw up his hands and surrendered.

“Do what you want,” he said and turned away, furious.

For a moment, I felt guilty, like, wow, should I back down? Should I not have argued? Am I a bad person? Then I thought, hey, I'm the customer here. I don't care if he owns the whole store. Nobody is being harmed by my scanning eighteen items instead of fifteen. And if the employee-owners really cared so much, they should change their damn sign to read "No more than 15 items! Carol, that means you!"

I efficiently (and I admit, somewhat triumphantly) scanned my eighteen items, but as I scanned, I realized I might have missed an opportunity to make someone feel better by letting them win a trivial argument. Instead I indulged my desire to stand up for my consumer right to pitch a fit.

I could have backed down. However, would that have been better? He may have felt triumphant for a while at winning the argument, but sooner or later, an insidious guilt may have crept into his mind, guilt over providing bad customer service. Guilt might have ruined the rest of his day. Thus, I saved him from a day ruined by guilt. Right.

Somehow, though, I sense that he is not likely a guy who would chew up his insides with guilt. If he's like me, he probably turned that moment of defeated frustration into a full day of passive aggressive resentment. Us control freaks get a lot of mileage out of being angry.

Either way, no matter what I did, odds are, he would have been angry, because he's likely unhappy with the fact that his life (and all the people in it) are out of his control. No matter what he does, customers won't behave. Cash machines balk. Nothing I do or don't do will change his outlook if he is as unhappy as I am guessing. He's probably a frustrated artist. Maybe his mother is dying of dementia in a nursing home. Whatever it is, it's not my problem. I didn't cause it, I can't control it, and I can't cure it. He will have to find his own way through the swampy customer service cesspool.

I can wish him well and bless his journey. Next time I see him manning the self-scan checkout, I will attempt to avoid making his life hellish if I can. I might even split my groceries into two batches, no more than fifteen items each. But I won't stop scanning my own groceries.

The cable company has eaten my brain

I do a lot of thinking while I'm trotting the trails and roads in Mt. Tabor Park. I don't figure anything out, but I try. I start out slowly, treading cautiously on unreliable ankles, while my brain churns through the current list of resentments: Mom, cable company, fall, Mom, steep hill (ugh), cable company, end of summer (grrrr), no car, Mom... round and round as I shuffle along the trail. Pretty soon my knees limber up, my lungs stop laboring, and my brain sinks into a welcome sludge of endorphins. Ahhhh.

Occasionally I notice that I'm being passed up by just about everyone in the park. Long-legged tanned age-indeterminate men, young short-legged women in spandex pants, yappy dogs, long-haired skateboarders, bicyclists, they all go speeding by me as I plod along at the edge of the road. The only people I overtake are old ladies, so I guess I'm still doing okay.

You may recall that the maternal parental unit dragged up on apartment living, opting to move back to her cave-like condo, where she can step five paces to her private smoking area, where her garden is just over the fence, and her friends are a yell away. I've got to credit the old bat: She went all in on the move to the retirement community. There wasn't a single gray pantie left in the condo when she moved out. Everything but the kitchen sink got moved; I know, because I helped move it. Then, when she made up her mind that she wanted to move back, she didn't waste any time. She called the movers on Monday and by Friday the fancy retirement apartment was empty. Just a couple nails in the wall showed that anyone had come and gone.

I haven't been over to the condo yet to see the disarray. I've been wrestling with the cable company to get my mother's landline activated (by phone, of course—I haven't actually gone over to their retail outlet to challenge them to an arm wrestling match, although that could be my next ploy). The cable TV and internet modem were activated successfully, but I don't know what it is about my mother's phone number. For some reason, the phone gods don't want to release it from limbo.

You know how you run into a brick wall sometimes, metaphorically speaking... you bash into it and get rocked back on your metaphorical heels. You say, whoa, what was that? Then you run at the wall again, because you don't really know how thick or how high the wall is. You don't know what it is made of, either: are they real bricks or those phony papier mache bricks that they use on movie sets? Bam, you try again. Hmmm. Could be they are real bricks, you think to yourself. Well, but if I just keep bashing into the wall, sooner or later, it will crumble, right? It will give way before my dedicated onslaught. My passionate energetic relentless assault will reduce it to rubble, sooner or later... right?

Well, maybe not. This is what is known as escalation of commitment. In the real world, this kind of brainless doubling-down gets countries embroiled in wars. In business, this kind of stubborn resistance to reason results in products like New Coke (which just happened to turn out well, lucky break). In my own tiny world, if I count up how many hours I've spent on the phone with the cable company yelling “technical support!” into my handset and listening to their insipid hold music, it would add up to a week's worth of time spent not earning. I'm doubling-down on that damn phone number. After all the time I spent getting it ported over from the phone company, there is no way I'm going to give it up and settle for a new number. It's a matter of principle now. And brick walls. And sore heads (mine, of course; the cable company couldn't care less, I'm sure.)

I called Mom on her cell phone to give her the update on her landline situation. She sounded as weary as I felt. Tomorrow she will come over to drop off the last of the empty boxes she borrowed from me, and I think she will hand me a little stack of cash. It's guilt money. (She can't call it gas money anymore, because I no longer have a gas tank to fill. But she'd better not call it wages.)

She knows she put her kids through a wringer these past few weeks. Moving her was no small feat, emotionally or physically. Even though she hired movers to move her back, she knows we are all exhausted.

“We just want you to be happy,” I said for the umpteenth time. Hey, fake it till you make it.

“Where would I be without you kids?” she said, and I could tell from her voice, she wasn't joking.

“You don't have to pay for love,” I said, thinking, why, oh why, doesn't she give me enough money to make a difference! Argh.

She's safe. She's home. I don't think we dodged a bullet; I think we all pretty much took a shot to the gut. But we survived. Tonight I feel pleasantly beat up after my slog in the park. Just for today, I'm present, or as present as I'm going to get. Tomorrow I'll do a little dance for the phone gods and hope for a miracle.

The chronic malcontent is stuck in telecommunication hell

The past couple weeks I've donated my life energy to communicating with the telecommunications monopolies that rule our town. They are surprisingly difficult to communicate with, considering that communication is their business. Go figure. I can now sing the cable company's hold music, albeit somewhat off key. I must say, I like their jingle better than the classical music that fills the interminable gap between their weary phone reps' I'm going to put you on hold now and the third-party verification software system, which wisely bypasses a live operator altogether (leaving no one to scream at).

You never know what can go wrong in telecommunications. Then things start to go wrong, and you are amazed at how much stuff can go wrong. The list of wrong things doesn't seem to end. Telecommunications is currently the root of all my woes. I'm seriously pondering what it would be like to simply cut the cord completely and go live in an ashram. Well, not seriously. Where would I find an ashram in my mother's new neighborhood? I'm not even sure I know what an ashram looks like. Now that I think about it, I may have walked by twenty ashrams on my way to Target and never even known it. See what I'm saying? You never know about things. Wrong things and ashrams. What's next?

This all started with Mom's move to the retirement community, which uses the evil cable company monopoly for phone service instead of using the evil phone company monopoly. Mom, bless her bumpy little head, wanted to keep her old phone number. (“I've had this number for 50 years!”). That was our phone number when I was a kid, when we had a party line and the first two numbers were actually letters, standing for ALpine, our telephone exchange. So, of course, Mom wanted to keep her old phone number. But therein lies the problem. That phone number belongs to the evil phone company monopoly. In order to move (port) the number over to the evil cable company monopoly, you (meaning me... that is, I) had to go through a lengthy third-party verification process to prove that yes, we really did want to move this phone number over to the new company, even though it meant some dire things could happen in a power outage (which of course we had the next day, requiring my 86-year-old mother to search around on hands and knees in her new office to find and reset the cable company modem).

As I waited for the beeps and shouted “Yes!” periodically into the phone, I reflected on the way technology screws with us. You see, I did all this last week: called the cable company, listened to the hold music, got the third-party verification, recorded all the appropriate responses after the beep... and for a few days, it almost seemed like it worked. When Mom called me, her good old Alpine number showed up in caller ID. I thought, maybe there is a god!

But then, it slowly became clear that no, apparently whatever god there is cares nothing for telecommunications. In a twist of pure communication bedevilment, Mom could call out on her new cable company phone line, but no one could call in. In other words, the old number was stuck half in, half out of some port somewhere in a bank of computers, where I am pretty sure the cable company and the old phone company were fighting over who would get to have it. It's mine! No, confound you, it's mine!

I think it's Mozart, some classical crap by Mozart, that plays between during the hold time between the cable company and the third-party verification software. On my speaker phone, the volume swells and fades in a most annoying fashion, making me hate classical music more than I already do. (And no, I don't like country music, either, just so you know.)

Maybe you can tell by my snarky tone that I'm harboring some resentment. Yes, it's true. I wish it weren't, and I'm implementing all possible rituals to divest myself of said resentment up to and including small critter sacrifice, if that seems called for (millipedes have invaded the basement). In the meantime, I'm declaring a telecommunications moratorium. If you want to talk to me, send me a damn letter.

I'm not even going to tell you what happened with Mom's cable television. Imagine everything that can go wrong. Multiply that by ten.

Merry ho ho ho from the Hellish Hand-basket

It's the end of the year again, time to get maudlin over mistakes made and opportunities missed. All those wasted moments spent networking with people whose names I've forgotten ten seconds after they hand me their business cards. (Even the ones I sort of liked.) All those frustrating minutes spent writing and posting content to the white meat version of social media to support a business strategy I never really believed in but adopted on the pompous recommendation of some so-called experts. All those long tedious hours spent editing other people's lousy essays instead of writing my own lousy essays. Woe. Woe is me.

Time to regret the past as it muscles its way around me into 2015. I'd shut the door on it if I could. Or at least, on 2014. I'd shove it out on the porch and slam the door on it so fast. Take that, you stupid past, you.... go fight over the birdseed with the squirrels and rats! I guess I could say it's been a tough year. But that would just make me sound whiny, self-centered, and chronically malcontented.

Is this a happy time of year for you? Do you get all amped up with the high-voltage season? Do you like all those smells you mostly only get in December? You know the smells I mean: recently cut and soon-to-be-dead fir trees? Egg nog lattes? Nutmeg and cinnamon? Bayberry candles?

Do your eyes bug out of your head with all the twinkling lights? Are your neighbors trying to outdo each other with their yards full of tasteless glowing Santas and radioactive snowmen? Oh, sorry, I mean snowpeople. And the sounds! Zounds! The endless loops of insipid music playing from staticky speakers in the grocery store an orchestral rendition of The Little Drummer Boy, pounding holes in your head?

Oh, sorry. There I go, projecting my stuff onto you. Maybe you like The Little Drummer Boy on an endless loop while you are grousing over the price of zucchini. And what's not to like, really. Drums and boys, I mean, what could possibly go wrong?

I finished a particularly tedious editing job last night about 11:00 and uploaded it into the magical cloud, whoosh! Off it went into cyberland where I assume some cranky elves are parceling each massive wretched tome back to its author, who will open up his or her nicely wrapped file in the morning and exclaim in horror at the red ink bloodbath. (Well, red, blue, and green, if I turn on all the Track Changes options.) Super festive editing for a super festive season. The author of yesterday's debacle will probably feel a little sick when he sees my hatchet job and my terse warning about the consequences of plagiarism, but it won't be anything that a little eggnog and a shot of rum won't cure.

There was nothing new in my inbox this morning, so I decided I would spend the day cleaning up around the Love Shack. If you have followed my blog over the past year, you will know that the number of times I talk about cleaning up the apartment corresponds to exactly the number of times I have cleaned up the apartment. That is to say, twice. Maybe three times at the most. So you can understand, it is a momentous occasion when I pull out the vacuum cleaner. My cat opts out, slinking under the couch until my conniption fit is over. I guess if I revved up the vacuum cleaner more often, he might not find it so frightening. Oh well. Three times a year, dude... that hardly qualifies as torture.

I changed the sheets on the bed and fed all my quarters into the greedy machines in the basement to do two loads of laundry, one of cotton stuff and one of fleece stuff. I folded all the warm undies, t-shirts, and towels and put everything away out of sight. Next, I figured out that I could use a small fine-toothed comb to remove the clingy cat hair furballs that dot my fleece jackets, pants, and blankets. That took a while and made quite a pile of cat hair. Finally, I vacuumed the bedroom rug. I even swapped out the bulging cleaner bag. By that time, my nose was in full protest, and it hasn't stopped protesting since...achoooo!...three hours later. Maybe that is why I'm a grinch tonight. It's hard to feel the joy of the season when one's nose is constantly dripping.

Well, happy holidays from the Hellish Hand-basket. Thanks for reading. (Or visiting and clicking away with an annoyed curse, which is what I suspect most visitors do.) I hope your holiday season is happy and filled with just enough joyful surprise to remind you that life is worth living, even if the future is bleary and the past is a bully. Somewhere in the now is where we'll find that old holiday spirit, kicked back in an easy chair with a glass of potent eggnog in one hand and a cigar in the other, watching reruns of Gilligan's Island. Enjoy the season, Pop, wherever you are.

The chronic malcontent feels resentment at a sorry-ass data entry snoid

While I wait for my Chair to chew up and spit out my dissertation draft, I have the pleasure of doing... nothing much. I wasn't going to blog today; I have some important things on my to-do list (clean tub, take nap, put away laundry). However, something happened today that I need to whine about. I have spent the last hour pretending that it didn't affect me. But I can't seem to focus on getting anything done, so clearly it affects me some. After all, when you decide to clean the tub, you must have laser-like focus, otherwise someone could get hurt. Know what I mean?

So, here's my rant. I checked email this morning, like I always do, and found a terse note from my big megabank, which has hosted my money since it took over Security Pacific back in the early 1990s. I have never had a problem with big megabank, and I still don't. But imagine my shock and horror when I read the email telling me that my account was now at $0.00. Yep. Not even any pennies. Zip. Zilch. Empty. All gone.

Hoping it was a phishing error, I logged into my account. Nope. Zero. And the culprit was in plain sight. September's rent check (which [full disclosure] was a replacement check [minus a $30 stop fee] for a check that had gone AWOL, not my fault!)—Septembers' replacement rent check had been posted in error: instead of $695, some drunken data entry snoid probably somewhere back east had added an extra zero, causing $6,950 to be extracted from my checking account. Well, I don't know how you roll, but I don't normally keep that much in checking, so bam! That misbegotten nameless bank hoovered out all my funds and then proceeded to tap my savings account to make up the difference.

After a few tense moments, I found an 800 number. I wrestled the voice mail system into providing me with a live person by shouting “Fraud! Help! Help! Help!” into the phone. The neighbor probably thought I was being robbed (although he never showed). Finally a polite young gal got on the phone and calmed me down. She could see immediately what had happened.

“I'll put in the order to reverse the transaction,” she said sweetly. “And I'll credit back the $10.00 overdraft fee.” Ha. Like I cared about a lousy $10.00 when $6,255 of my money had been siphoned out of my accounts in the blink of someone's bleary hungover eye.

“How long will that take?” I asked, thinking of all the October automatic payments that will soon be hitting my account. Please tell me a few hours.

“Up to five business days,” she said cheerfully. “And now, if you have ten minutes, would you like to talk to a financial advisor about how to invest that money in your money market savings?”

I almost said, what money? Seriously? You are trying to sell me more services, when I've just been electronically violated? Jeez, it hurts to sit down, and she's telemarketing me! God grant me strength. Well, I had a good excuse to refuse her offer: my breakfast was overcooking. In my freaked out haste to alter my circumstances, I had forgotten that my veggies were sweltering on the stove. Oops. Well, at least I hadn't cracked the eggs yet.

So the remedy for my tattered bank account is “pending,” and I'm realizing that living in an electronic world has its curses as well as its blessings. But we've always been at the mercy of data entry errors. It can happen to anyone at anytime. Banks track their error rates. If they are really good, they keep it to 2%. That's why they have fancy validation procedures, to make sure this doesn't happen. Imagine if I had had a business, with irate employees and bounced payroll checks and vendor payments. We would lose all trust in business. Not that we had much to begin with.

And I can't even register my phone number on the Do not call list, because the darn government is on holiday in Tahiti. So I keep getting robocalls from the credit card consolidation companies. What is up with that? If they did a little homework, they would find out I haven't had a credit card in years. Well, what the funk. Enough ranting. Am I sufficiently calm to begin the task of scouring the tub? I wouldn't want to try it when I'm tense with fear and resentment. I might do something crazy.

Letting go of resentments, old and new

It's a gray day, inside and out. The rain came back. That's always a good excuse to feel sad. On top of the dismal weather, I've hit yet another road block on my dissertation journey.

I was having trouble getting permission to recruit faculty outside of an institutional network. I pitched the idea of using a LinkedIn group to reach faculty in Portland. The IRB rejected the idea, saying I can't use my own network. My Chair suggested I create a fresh identity, with no network. When I resubmitted the application, the IRB reviewer apologized, saying she hadn't realized I would be using a group. A group would be fine, she said, no need to create a new identity. Take that part out, but you still must get permission from the group owner to post your request.

I sent a request to the owner of the LinkedIn group (a higher education group with 30,000 members worldwide—surely some of them must live in Portland), asking to post a link to my doctoral survey Web screener. Today I received the rejection. Nope, sorry, if we let you post a request, then we'd have to let everyone do it, and that would change the tone of our group. I'm disappointed, but not surprised.

I emailed my Chair the sad news. She asked me if there any other groups I could try. Today I've been scoping out LinkedIn groups, trying to figure out where I might find a pool of shy faculty I can entice to the surface with promises of gift cards.

It's like I've been asked to the prom, but my date is sitting in the car, too scared to come to the door. I'm all dressed up, dang it! I struggled through the topic paper, concept paper, the proposal, and I'm quivering right on the edge of getting IRB approval, if only someone would let me post a link.

One thing I've learned on a gut level this week is that resentment hurts no one but me. Did you know that resentment affects the digestive system? Yes, you probably did. I'm probably the only person so out of touch with her body, she doesn't even know she's going to hurl until three seconds before it happens. Sorry, that's gross.

Metaphorically speaking, my focus this week has been to release old resentments. It's time to let it all go, and I mean all. I will spare you the details of how it came about, but I'm now something like that empty boat that the meditation teacher kept describing (as if floating rudderless out of control is a good thing). On the bright side, I feel a lot lighter. Maybe I can finally fit into my jeans.

Sorry if I offended you

My former colleague Sheryl just called to complain about the frustrating world of online job applications. We commiserated for a few minutes. We both have war stories to share. And we are both harboring some resentments against our former employer, the career college to which we devoted so many years.

Sheryl told me something that shouldn't have surprised me. Apparently, according to some reputable sources, the college management knew they would be closing the Clackamas site last December. Last December! And our pasty-faced president swore on April 1 in a shaky voice that they had tried and tried to find a new location, but after their efforts failed, they were forced to face the harsh realities of the situation and close the campus. Liar liar pants on fire, if the sources are to be believed. Sheryl is angry because had she known earlier, she would have got on Medicare sooner. Now she's going to be out $500 to COBRA. She blames our former college president.

Speaking of snakes, I've been trying to reach the college president myself. Even though he may not want to talk to me.... it could be he is still sore over the little matter of my snarky photo blog. Today I am willing to grovel a little. I am willing to eat humble pie. Here's why: I am still (still!) in the process of trying to get Institutional Review Board approval to conduct research with human subjects. My first choice of institution turned me down, even after a pleading letter: please, please, please, I promise I won't be disruptive, you won't even know I'm there, please? Nope, no dice. We don't do things like that, the spokesperson said. What, let your faculty tell the truth? Ok, maybe I should have seen that one coming.

Anyway, I thought, ok, now that I'm no longer employed at my former career college, maybe the management there would let me interview their faculty? It seems like a long shot, but worth a try. So I sent an email to the president of the college (the man who encouraged me to embark upon this insane doctoral journey way back in 2005. Remember, dude? You owe me!) No response. Time to put on my big girl panties. I picked up the phone.

“Hi Lynne, this is so-and-so. Is his eminence there?”

“I don't know exactly where he is,” she fluttered. “Uh, you're in Springfield, right?”

“Formerly of Clackamas,” I replied.

“Oh, I knew you were somebody.” That's what ten years got me. Nice to know I'm somebody.

I left a message and continued to prepare my IRB application with the assumption that I would be using a snowball recruiting approach through LinkedIn to find my for-profit faculty subjects. Today I thought I'd give him one more chance. I called Wilsonville again.

“Hi, Betty, this is so-and-so calling for Him, is he available?”

“I don't know where he is,” she said. “I don't even have a phone number for him.”

“You don't have a phone number for the president of the college?”

“Would you like to speak with someone else? Mr. Compliance or Ms. Human Resources? Mr. Financial Aid, or perhaps Mr. Controller?”

“Uh, let me talk to Mr. Compliance,” I said.

He must have been sitting on the phone. “Compliance!”

I explained my mission, talk to faculty, bla bla bla, need permission from the man, yada yada, all confidential and anonymous, of course, har har har. Mr. Compliance listened politely.

“I am not the one who can give you permission, but I can ask the president for you.”

“Great. That would be great. Just have him send an email, yes or no.”

“Good luck to you.”

So of course by the end of the day there was no email from the president. I had to try, though. Never let it be said I didn't try.

Save our jobs! ...Uh, on second thought...

Yesterday I arrived at work at the career college and found the faculty office in an uproar. Apparently some students, upset about the termination of their favorite teacher Mella, designed a flyer, printed multiple copies, and posted it around the hallways. According to my sources, the HR person who lurks on the third floor somehow saw a flyer and called Freep the Education Director. I believe Freep called our resident Fairy Godmother of Fun (and Academic Coordinator, also soon to be unemployed, we'll call her Jiminy today) and asked her to find all the flyers and take them down.

I managed to procure a sample of the flyer, thanks to some dumpster-diving on the part of our fearless leader Denny, and documented it photographically, like I have documented last moments since I found out our campus is closing on May 2.

The flyer exhorts “Save Mella!” (This is a fictitious name, of course, so don't bother Googling it.) The writer goes on to claim that Mella doesn't deserve to be terminated and should be allowed to keep her job. I yucked it up with Denny—how sweet, the students think they have some power!— and thought it was over, just another bizarre blip in the ongoing implosion of one dinky career college.

Last night, however, my three Word students were talking in those hushed tones that indicate something is up.

“I know who did it,” said Minnie, a round-faced girl who used to be a Medical Assisting student and now is... I have no idea what she is. I just know she's been around for what seems like forever.

I said nothing, not knowing at first what she was talking about and not wanting to get involved, like a true introvert. Minnie's friend (I'll call her Axella) took out her earplugs to ask who.

“The two people who did it are denying it, and two other people have been accused of doing it, and now have a write-up in their permanent record from Mr. Freeper,” said Minnie, milking her moment.

I did my best to ignore her, although I was starting to suspect this had something to do with that flyer.

The third student (I'll call her Lela) waited until Minnie and Axella left for their next class, and then she said to me, “I saw Mella making those copies last night.”

“No way,” I said skeptically.

“I saw her.”

I let it drop and went to my next class. But I thought, wow, Mella, right on, sister. I didn't think you wanted this job anymore, but I support you, whatever radical subversive action you might take. Bring on the spray paint! I'm right behind you!

Later I saw Mella in the office.

“I heard...” I began and told her the whole story. Mella listened. After a few moments, I trailed off when I noticed she was looking at me like I'd grown a second head. She seemed to be trying to generate interest in responding to my unspoken accusation. I thought to myself, She doesn't care. She's already gone.

She didn't say it, but I don't think she would want her job back, even if management came to her on their hypocritical knees and begged her to stay. She's seen the dirty red underbelly of the place. Of all the layoffs, I would say hers is the most cruel. She re-arranged her life for this school. She donated tons of extra time, not to mention her heart, to the students and to the faculty. You couldn't have asked for a more committed and loyal employee. Management took what she gave them and when they were done with her, they discarded her like an used tissue.

“I was making copies last night,” Mella finally said. “But it wasn't those flyers. I saw a copy of one, though, and thought, ok, so what.”

I don't know if this incident is evidence of the greedy nature of for-profit career education or if it is simply evidence of a failing institution run by self-centered, short-sighted, abusive individuals. Maybe the two are related. Maybe you can't have one without the other, I don't know. I just know it's sad that a good employee has been callously discarded. It's sad that the only way students can grieve the loss of their campus and their favorite teacher is by posting flyers exhorting the school's invisible and uncaring management to save Mella's job, as if their futile expression represented anything than more than an embarrassing annoyance. Instead of giving students a place and time to grieve, our management did what management does when backed into a corner: threaten, punish, and terminate.

We are so out of here.

I'm not ready to be unemployed

After a hellish first week, the new term at the career college is.... I can't think of any words to describe how this new term might unfold. I can't say off to a rousing start. The word stumbling comes to mind, but that might apply more to me than the term. Not sure that is useful. As a descriptive term, I mean. Maybe the word hopeful applies: I think we may have more students, judging by the voices echoing down the halls. I wonder if any of our friendly, helpful admissions advisers told the new students that our campus would be moving to a new site in a few months.

To be honest, we still don't know if the move is happening. Rumor has it that the lease is up in April, but I suppose the management could decide to rent month-to-month until they found a suitable location. I'm not feeling all that positive about the possibility of moving. Last week I overheard two students say the reason why they chose our site was because it was near their homes. Location, location, location.

It occurs to me that anyone who hasn't read my blog before wouldn't have a clue what I'm talking about. I'm writing as if I'm narrating an ongoing soap opera for a devoted audience, when in actuality I know that my regular audience consists of a handful of people. I mean, I can count the number of you readers on one hand. The rest of you are drop-ins, looky-loos, accidental tourists traipsing through my blog on your way to someplace else. I can tell what you search for when I look in the stats, and I know you won't find it here. Sorry. Thanks for dropping by, though.

If you stick around, you'll get the whole sordid story of the dinky career college for which I work and its imminent demise. Although, now that I think about it, the demise has been imminent for the years. I guess that doesn't qualify as imminent anymore, does it? It's like going into hospice and outlasting your caregivers. People get a bit peeved. Enough already, just die, would you? Jeez.

I'm not ready to be unemployed. I tried to figure out how I would live if I had to work a minimum wage job. (Oregon minimum wage is $8.95.) My lifestyle would be severely impacted. Like my friend Bravadita, I would have to give up my car. I would have to find a house-share situation. I would have to stop eating organic. Any one of those outcomes would make me want to jump off the Fremont Bridge. I'm such a hothouse flower. I remember when I used to drive a school bus. I remember when I packed books in a warehouse for a two-week temp job. I'm too old for that now. And too damn well educated. No one would hire an aging, unemployed Ph.D. from a crummy for-profit online university to work in a warehouse.

I know what you are thinking. You are thinking, hey, where is that optimist that lurks inside you, Ms. Chronic Malcontent? Here's the deal on that. The Optimist is not chronic. She is both rare and shy. You may not see her very often around this blog, since the Malcontent is a bully. But maybe if you clap your hands three times and say I do believe in magic, I do, I do, I... well, no, maybe not. I don't know. I'm just writing drivel so I can move past my resentment and get on with writing Chapter 3 of my dissertation proposal. That, after all, is what I live for these days. Work is just that interval that comes between sleeping and writing. Maybe someday this will just be a bad dream, and I'll be able to just sleep and write.

And there she is—don't blink!—the shy Optimist, hovering by the water cooler, waving her tiny hand at us.

Whining: Anger coming out a really small hole

At last I can move on to writing the dissertation proposal. Yay, I guess. Now that I have my marching orders from my dissertation chairperson (expand the Literature Review first, then work on the Introduction, and then do the Methodology chapter), I find myself strangely reluctant to dive back into this project. Maybe it's not so strange. The path to earning a Ph.D. is littered with the hopes of the ones who gave up in the home stretch. That could be me, if it weren't for my pride and my nagging desire not to disappoint my mother. It could still be me. I make no promises. Daily I consider heading for the hills.

I called my chairperson last week to find out next steps. I recognized her speaking style after nine years of teaching adults. She spoke slowly and carefully, as if to a two-year-old, with frequent insertions of phrases like, “Does that make sense?” I reined in my inclination to be myself and tried to meet her where she was. I tried not to interrupt. I kept my sentences short. I let her finish the checklist I am sure was on her desk in front of her: Describe process. Check. Ask for understanding. Check. Encourage continued progress. Check. Probe for warning signs. Check. I let her go through her process, but I really just wanted her to talk with me without the affectation, without condescension. She sounds much younger than me. I have no doubt I am much older.

We are having a short-lived heat wave here in the Portland area. It's 51°, according to the gadget on my desktop. In January! Wow! Lest you suggest I get out the sandals, know that it won't last. I heard cold air is moving in on Wednesday, bringing the possibility of snow. That makes me want to go back to bed. My heart sags in the winter. My blood slows down. I could hibernate with no problem. Sleep seems the only way through it. Oh, now it's 49°. We are sinking back into the cold black hole. Oh, great. I just heard my neighbor's wretched dog barking out back, which means I will have little stinky offerings to dodge in the dark when I leave for work in the morning. We were doing so well. For a few weeks, I thought she was at last doing her part to be a good neighbor. But sadly, last week I narrowly missed stepping in some dog poop left on the path. True to my chronically malcontented passive aggressive nature, I scooped it up and deposited it on her back steps. I'm not sure she could have known it was me and not her infernal dog that put it there. Maybe she knew. Later she turned her music up so loud I couldn't hear my own music over the pounding of her bass. I fear the Love Shack is now a war zone.

And now I have this new writing project, which is just more of the old writing project, the same old topic I am thoroughly sick of. No wonder people give up. They are bored to tears, picking away at the scabs of a topic that used to be marginally interesting and which now oozes blood, shredded by too many reviewers chasing APA errors, alignment failures, and critical thinking lapses. Give me a break. Nobody cares about this topic, least of all me. I was warned this would happen. Is this this the academic equivalent of waterboarding, designed to break the spirit in the name of building character? Don't I have enough character already, with all my years of failures large and small?

The next couple months look like they might be dreary. The weather, the job, the neighbor, the studies... I am sure I can find other things to whine about. My car. My bowels. Guns and ammo. You name it, I can make it all about me. Once again, faced with my ever present resentment, uncertainty, and fear, I resort to whining, which as my friend says, is just anger coming out a really small hole.

Resistance to change: The ongoing challenge

The theme for January is always the same: Do it differently than I did last year. Don't eat so much, eat better food, get more exercise, drink more water, read better quality trash, write more, live less fearfully... bla bla bla. After years of New Years' resolutions abandoned by February, it seems sort of pointless. So I am enjoying the fact that I got a few things done over the winter break, without any expectation that my new behaviors will turn into ongoing habits. If I drink more water today, that doesn't mean I won't dehydrate myself tomorrow. I make no promises.

My dissertation chairperson took time out of her holiday celebration to send an email letting me know that my concept paper was approved by the mysterious Graduate School reviewers. I know this is good news, although all I can see is the even taller mountain ahead of me, the mountain known as the dissertation proposal. It's just more of the same: writing to persuade some anonymous reviewers that my study is worth conducting. It's hard to conjure up enthusiasm for a project that has long since lost its allure.

Someday this will all be over. Right. And someday I will be dead. There's no telling which will come first, when you get to my age. I was heartened to read in the university discussion posts that I'm not the oldest graduate student: Several are in their sixties. Well, at the rate I'm going, that could be me in a few more years. Funny, I don't feel that old.

Whenever I want to stoke my internal boiler of bitter self-righteousness, I read books on servant leadership and think about how the management style at the career college that employs me is anything but that. In fact, I would characterize the college management style as slim on leadership and devoid of service. Servant leadership is a concept that appeals to the frustrated idealist in me. I have a deeply held belief that employees have value and should be treated with respect. Further, I believe that management's job is to serve employees, so that employees in turn can serve their customers. To me, it seems self-evident. That is why I get so cranky when the so-called leadership at the career college treats faculty as if they are an expendable resource, like tissues to be used and tossed away.

Rumor has it that it is now a fact: the site in Clackamas is moving. Where and when remains uncertain, but because the lease is up in June, we surmise it will be before then. It is unlikely management would move during the middle of a term. If management intends to move between terms, then moving day would likely be Friday, May 3. If this is the case, the new term would start Monday, May 6, in a shiny new location. Whether they will bring their old grimy teachers to the shiny new location remains to be seen.

One of the precepts of the servant leadership philosophy is that management includes employees in discussions about disruptive change. I think moving or closing a campus is a change worth discussing with employees, don't you? It is eight weeks till our next in-service meeting. How much you want to bet management fails to mention any specific plans for moving or closing the campus? Further, how much are you willing to bet that, if we ask straight out, that direct answers will not be forthcoming?

As I was cruising indeed.com doing what all people do when they cruise indeed.com, I found a new job listing for the college: Instructional Designer for growing career college's online division. Must have a Master's in education. That sounds sort of interesting. I don't qualify, of course, even if they were willing to hire a snarky old teacher from within. I got the feeling as I read the ad that, as their brick and mortar campuses are tanking due to lack of enrollments, the school owners and managers are putting all their hopes on the online dream. Like every other college and university on the planet. Yeah, lots of luck with that, dinky career college.

There is no shortage of change in the world, that's for sure. It seems to me the people that survive and succeed are the ones that are able to adapt to change, whatever form it takes. The ones that wither in the ditch are the ones that say things like, We've always done it that way; This will never catch on; I can't learn anything new; Don't tell me, I don't want to hear it. I can relate. I have my own resistance to change. No new technology, please, my head is exploding. No new laws, I can't keep up with the ones we have. No new jargon, I can barely understand you as it is.

What if I learned to embrace change for its own sake? What if adapting to change was a grand adventure rather than a terrifying obligation? What if I knew I could not fail? Would I do anything differently in this new year? Or would I slink back into my snarky role as the Chronic Malcontent and blame “management” for my resentments?

Don't try that: Try this!

Winter is about slogging through. Winter is two steps back for every tiny step forward. Winter is sniffles, frigid feet, fogged spectacles, and layers of stifling fleece. I'm already whining and we haven't even had a proper freeze yet. The temperature gadget on my computer desktop says it is 52° in the Rose City today. But with the damp sinus, chill bone factor, I would rate it ten degrees colder. And wetter.

I'm just pissed off because I stepped in dog poop this morning as I bravely lugged my laundry to the basement. Drat that wretched little neighbor! And her accursed dog, too! Dang it, I'm starting to sound like the Wicked Witch of the West. Grrrrrrr. Where is my book of spells? Maybe I can cause her to fall out of bed every morning at 4:00 a.m.

Last night I politely knocked on the wall at 12:30 a.m., hoping she would hear it and stop her incessant pounding. Her dog barked like a fiend on the other side of the wall. Maybe I can rig up something to knock on the wall every hour during the night. Her dog will drive her insane. No evil spells needed.

It's finals week at the career college. What, again, I can hear you saying. Didn't you just complain about finals week? Yep. That was ten short weeks ago. And here we are again. Most students have kept up with the workload. They are cruising into this last week with a smug look on their faces, especially the ones who are graduating: the proud soon-to-be owners of an Associates of Applied Science degree in blablabla. Others, however, are freaking out. I actually had to fill out a drop form on a student last week: one week to go and she apparently has bailed. I recognize the syndrome. I'm guessing she suffers from the I'm too scared to graduate and face the world syndrome. Failure to launch. I predict she'll either quit school and get a job at McDonald's, or she'll come back next term and take the class over again. And quite possibly bail one week before the end.

I get it. School is a safe oasis in a big scary world. I'm the last person to judge. Haven't I spent the last seven years in graduate school? Don't I complain every other post about how terrified I am at the prospect of finishing? Is not one of my biggest fears the fear that I will sabotage my years of effort, waste my $50,000 investment, by quitting just before the finish line? Is not my second biggest fear the fear that, despite all this higher education, I will remain unemployable?

Wreckage of the future again, I know. You can't trust a Magic 8 Ball, that's for sure. Nor a horoscope. Nor a weather forecast. But one thing I know: it's great to have plastic shoes that can hose off with water. If that is all I have learned from my day of whining, well, maybe that's enough.

My resentment slip is showing again

I had a 20-minute chat with my new dissertation chair this week, before all the end-of-term madness began. She actually called me. If there was any doubt before, right there you can tell she's not an adjunct. Adjuncts expect you to call them. Of course, makes perfect sense. They don't get paid extra for talking to students on the phone. Or via email for that matter, which is probably why I received communication from the previous chair that I would describe as both terse and sparse.

This new chair, let's call her Dr. C, sounds like a real firecracker. A regular pistola. Judging by her photo, she's half my age, and five times as peppy. I didn't have to say much; she did all the talking. I took notes like the good student that I am, and watched the next year and a half of my life get sucked down the drain.

Yep. Looks like this is going to take a lot longer than I thought.

She was properly sympathetic that my concept paper, submitted to the University with zero feedback from my former chair (I picture Dr. G. dusting off her hands with satisfaction at having passed the problem on to higher committee) has been kicked back to me with a “re-submit.” No big surprise, I guess. I have been blundering around out in the back forty for quite awhile now. Yuck. That's a disturbing metaphor. You know what happens to critters who blunder around out in the back forty. Yep. Hamburger.

Still, Dr. C. seems like a good egghead. She said she's a methodologist. I don't care what she calls herself. I can get along with all kinds of people. Wait. What? Oh, a methodologist! Considering my current approach is grounded theory, I'm sure she will have a lot to say. Oh boy. I feel another bout of inadequacy coming on. Deep breath. I told myself when I started the dissertation sequence that I was going to treat my chairperson as my client, do whatever it takes to please the client, you know—the old the-customer-is-queen ploy that marketers use to make you feel so special you want to reciprocate (i.e., buy things). I'm going to make this process so easy for her, she will feel like her pay-per-hour just doubled.

Ugh. Thinking of pay-per-hour just got me really depressed. My original vision of teaching online for a not-for-profit university has been pretty well shattered by now, what with the reports of poor treatment of adjuncts and the deep-seated mistrust of for-profit education. So much for retiring to an internet-connected adobe hut in the California desert. The hut probably is attainable, although I fear it will be made of cardboard rather than adobe. The California desert, though, is starting to feel like an impossible dream from my earlier, stupider days. Well, at least I learned something from this six-year-long, $45,000 journey into higher education.