Time to go crazy

I've been in phone hell this week. My old service provider got bought by a larger tech company and "upgraded" its network. My old smartphone has dementia and forgets how to communicate. It was time for a new phone and a new provider. I thought, how hard could it be? The new provider will magically transfer my phone number to the new provider and life will carry on. Oh, how naïve I was.

I won't mention the new provider because that company does not need more mentions on the internet. Not that anyone would care what I have to say. I have spoken with a dozen people over the past week or so, trying to get this new phone working with the new service. Eventually I realized the effort was futile. I gave up and said, just give me a new phone number. Within five minutes, I had a new number. My new phone rewarded me with a slew of text messages from the new provider.

So now I have two phones, two service providers, and two phone numbers. I'm not sure if I should celebrate the unexpected abundance or lament the way technology has wrecked my life. You know what I'm talking about, right? Without that original phone number, all my Google accounts will be lost. That old demented phone has to keep working long enough for me to access all my accounts that use two-factor authentication so I can either turn it off or update to a new phone number.

I almost had a panic attack thinking about it. My entire life is based on this phone number. Forget my SSN, who cares, that number has been running loose for forty years. One of the universities I attended way back when used the SSN as the student ID number. There's no closing that barn door. My descent into technological hell hasn't been sudden, though. It's been an insidious creep, like noxious weeds taking over my neurons. In my quest for success and money and connection, I've sold my soul to technology. Technology is like fire. Fire can keep you warm. It can also burn your house down.  

I know whereof I speak. I lost access to a phone number when I switched to the service provider who just got sucked into the maw of a larger provider. That was ten years ago, before Google had its modern security measures in place . . . before two-factor, before backup numbers, before recovery emails. I've tried multiple times to get into my old Google account. I still have the password. No dice. Without that old phone and phone number, I can't receive a code. Without that code, I'm toast. Google sneers at me: We can't verify that this is really you. Then it sends me an email to another account that apparently is somehow linked, congratulating itself for "protecting" me from some nefarious unauthorized access. Someone is trying to get into your account! Yeah, Google, you idiot monster I have discovered I cannot function without, it's me, trying to get into my own account. I hate you.

I'm trying to reframe all this disruption as a fascinating adventure, a riveting window into the way an aging brain adapts and flexes—or doesn't. I'm not really flexing gracefully. You know that sound your knees sometimes make when you get off the floor after doing a few half-hearted sit-ups? No? Well, maybe it's my bursitis. Anyway, I can hear my brain creaking sometimes. It's isn't as nimble as it used to be. And when I'm putting pressure on it to perform—even simple tasks like mental arithmetic—my brain cells shred into a tattered mess. I'm reminded of my mother's brain, which I could practically see evaporating in front of me. She lost brain cells the way she dropped gloves and used tissues. I learned to follow a step behind. I rescued her gloves and tissues, but I could not save her brain.

Soon I will be vacating the Bat Cave. You'd think after moving to Tucson, I'd be used to moving. I have less stuff, fewer boxes, fewer attachments. It's a physical chore, yes, but it's the mental chore that wears me down. Worse than the physical act of packing and lifting boxes, transporting them, and unpacking them, it's the wear and tear on my brain. I can't say I've felt settled here in the Bat Cave. I always knew I'd move on after a year. But living a year at a time is not a familiar pace to me. I think people who travel a lot probably get used to waking up in the night not knowing where they are. Me, I used to know where I was. On a map, I had a location. In a city, I had my place. It wasn't much, but I once had roots. Not many, but some. Mom's death severed the few roots that were holding me there in the city of my birth. Like a dandelion seed on the wind, I let the wind blow me to Tucson.

I don't want to go back to Oregon but I don't know where I'm going. Why am I having so much trouble just being where I am? Now that I've relinquished most of my possessions, I seem to be seeking a connection to a geographical place, as if that will keep me safe. I can hear my inner nihilist laughing right now. Maybe I'll be laughing soon, too. Still working on it. Meanwhile, let me offer my grudging gratitude to the technology that allows me to express myself on this blog every week. 

Celebrate! You fail at life.

Finally, there is an official Meetup in Portland for failures. It's called FailPDX, and last night was its kickoff meeting. I heard about it through a random Meetup promo email. The name made me curious. Within a few days, 50 people had signed up. I checked again before it was time to leave: 96 people were planning on attending. Wow.

I left a little early and avoided the freeway, anxious that I wouldn't be able to find the place, afraid I wouldn't find close parking on the dark streets of Old Town Portland. The Meetup was inside a multistory building that stood out in the close-in downtown neighborhood for not being a renovation of a 19th-century monstrosity. The entry lobby was wide, lined in marble and mirror, and behind the security desk was a 30-foot wide, 15-foot tall backdrop of bright green living plants, somehow adhered to the wall from floor to ceiling, glowing under grow lights. It was lovely for its greenness and for the intense artificial sunlight. I was thinking that a security job in front of that backdrop might actually not be that bad. (Remind me of that later, would you?)

On the fifth floor of this building was a series of unfinished offices and open spaces. In the widest open space were easily 60 black padded chairs arranged in rows facing a big screen, which showed the Oregon State versus Ohio State football game in luscious detail. To the right, cafeteria style tables and chairs took up much of the rest of the space. Another huge screen also showed the football game. Smaller flat panel television screens hung from the ceiling, all showing the game. The place reminded me of a gym: The only thing missing were the rows of treadmills and perky people in spandex.

The space was vast. Black windows on the left looked down into the atrium of the lobby. Windows on two other sides looked out on the lights of Portland's downtown freeways and bridges. I imagine the view is spectacular during the day. At night it was just a dark blur of lights. Or maybe it was my eyes.

A couple guys greeted me in a friendly fashion and rushed away to fiddle with the microphones at the lectern. “Food is on the way!” Sure enough, food arrived shortly. I parked myself in an out of the way place and tried to figure out which screen to watch.

A young woman came up to me and greeted me as if she knew me.

“How are you!” she exclaimed.

“Good, good, and you?” I replied, frantically going through my mental Rolodex, which is as slow as a real-life Rolodex.

“Who are you with now?” she asked.

I assumed she meant who was I working for, not if I was in a relationship. “I'm not sure you know me. I'm a freelance researcher.”

She looked flustered so I continued on, “What do you do?”

“I'm in data science,” she said belligerently. “I own my own company.” I wondered if she was belligerent because she was short.

“Oh, how nice,” I said. “What does your company do?”

“We help companies bla bla bla with their bla bla bla and then bla bla bla.”

I'm pretty sure it only seemed like she was saying gibberish. “Isn't that something,” I said.

“We just opened last year,” she said defensively.

“Oh, where are you located?”

“We are working from home right now,” she said though tight lips.

“No worries,” I reassured her.

“There are only three of us,” she admitted reluctantly.

“You gotta start somewhere,” I said encouragingly as she pretended to see someone she knew and rushed away. Whoa. Did I just meet a failure? It's hard to know sometimes. I turned back to the screens in front of me, examining each in turn in a futile hope that one might be showing something other than young athletes in helmets and tight pants running up and down a green field, then attacking each other and falling over in writhing clumps.

A little further along the wall where I was leaning tensely, I realized there was an actual built-in bar where people could get free wine and craft-brew. A crowd of people were milling there, talking and watching the game. Of course, I avoided it all.

An older guy with long gray hair and a gray beard walked past from the direction of the elevators, nodding to me as he went past. A few minutes later, he was back, carrying a glass of what looked like water. No color, no bubbles. He was thin and wore Levis and glasses, like me. I stood up straighter.

“You look smart,” he said as he approached me without quite looking me in the eye.

“Looks can be deceiving,” I said inanely, thinking to myself, Why did I say that? Major fail!

“Looks are only deceiving to the easily deceived,” he said and then nodded at the television screen hanging above us. “Do you pay attention to this stuff?”

“What, the game?” I gaped, still trying to figure out if I had been insulted.

“Stupid past time,” he muttered, although I wasn't sure he meant the football game or the networking.

I stared at him in confusion. He still wasn't looking at me.

“What's your name?” he demanded.

“Carol.”

“Martin.” No handshakes. No nods, but I guess it was an exchange of sorts.

One of the organizers ran past and waved at us.

“Winds of change,” Martin mumbled.

“What change?” I asked.

“Every moment is new,” he said. A moment later he drifted away.

I moved in the opposite direction and found a spot at a table with an unimpeded view of the game. I pulled out my journal and jotted down a few notes, because I knew that later I would be updating my blog, and I would forget these special, surreal moments as they blended into a bizarre timeout from reality.

People are always interesting when you get them talking. Besides the belligerent spitfire shortstuff startup and the hippie throwback, I met a lovely young woman who recruits for the software industry and a fascinating woman who, as a local representative of the National Transportation Safety Board, investigates local aviation accidents. Wow! How cool is that?

Unfortunately, the show started before I got a chance to ask her more questions. An hour and a half later, I slunk out before the thing was over, bludgeoned by bad PowerPoints and worse speakers, and went home to find out the Ducks were toast. Welcome to FailPDX!

How to avoid the holidays: Build a Wordpress website

I'm fumbling around in Wordpress and MailChimp, trying to remember how to change layouts and add mailing list forms... it's daunting. Every time I do this, I'm reminded of my mother, who says (repeatedly) that she can no longer handle technology beyond a non-smart cell phone. Actually, I'm not even sure she can handle a land-line anymore. Last week I think I mentioned we went out to celebrate. When I picked her up at her condo, she came out carrying a plastic bag containing her cordless phone and base.

“I'm not getting a dial tone,” my mother complained. “Can we stop at Radio Shack on the way back?”

She thought it might need a new battery. She was pretty sure “the boys” would be able to figure out what was wrong with it. One of the “boys” waited on her, a young, energetic, patient African American. He took her phone and plugged it into an electrical outlet on the counter. “It's got power,” he said.

My mother put the phone to her ear. “But there's no dial tone.”

The kid and I looked at each other, like, Whoa. You want to tackle this, or shall I?

“Mom, the phone needs to be plugged into the phone jack in order to get a dial tone,” I said, trying to keep my voice calm and nonjudgmental. She looked at me blankly. Then the light came on.

“Oh. Right. Okay.”

I assured her I would check the phone when we got back to her place. As it turned out, the phone was fine. It had somehow come unplugged from the phone jack. Maybe she was tidying up cords, who knows, and thought, Here's a cord that goes nowhere important. I'll just unplug it. 

Anyway, I feel a lot like how I imagine my mother feels when navigating new technology. I have tentatively dipped a toe in the new millennium by thinking I can learn to use Wordpress. Yet I sink back into my old technology like putting on an old shabby bathrobe: If you are lucky enough to visit the Love Shack, you will see the analog television, converter box, and unsightly antenna suspended from the ceiling, indicating I have not yet committed to high-def or cable. Every time a bus goes by, the signal shatters into a few thousand pixels, causing me to miss crucial dialog. What did she just say? Darn it!  (Have I mentioned I live on the most frequently traveled bus line in the city of Portland?)

I'm updating my websites, bouncing back and forth between technology and content, probably looking like my cat's tail when he can't decide if he wants to snuggle with my hand or eat it. Form or content, which is more important? People won't remember what I write, but they'll remember what they see. I need photos, I guess. (What does marketing research look like?) I've been told I need a video. Oh, boy. Now there's a scary thought. My former students would cringe. Thar she blows! Stay tuned for the Carol Show.